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| Stages | Action |
|---|
| Familiarisation | Audio files were listened to, transcribed, read and re-read by the researcher |
| Coding the data | A systematic, line-by-line approach was employed, and codes were assigned to interesting concepts within the data. Illustrative quotes were extracted |
| Themes | The codes were grouped based on commonalities and subsequent superordinate and subordinate themes were developed |
| Review of themes | Themes were checked with illustrative quotes and a thematic map was produced |
| Defining the themes | Themes were succinctly defined, using the language of the participants where possible, to capture the core meaning of the theme |
| The report | Themes were analysed and reported within the context of service evaluation and provision |